Frequently Asked Questions

Everything you need to know about your Nanlite professional lighting gear.

What is the standard shipping time for orders?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy for lighting equipment?

We offer a 30-day return policy for all items in their original packaging and unused condition. Please note that a restocking fee may apply to high-end cinema kits.

Do Nanlite products come with a warranty?

Yes, all Nanlite fixtures include a standard 2-year limited warranty that covers manufacturing defects. You can extend this to 3 years by registering your product on our website.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying professional gear purchases.

Are the LED lights firmware upgradeable?

Most of our modern LED panels and monolights feature a USB port for firmware updates. You can download the latest software versions from our official support page to ensure peak performance.

Do you offer technical support for setup?

Absolutely. Our technical team is available via email and live chat Monday through Friday to assist with DMX configurations, Nanlink app pairing, and general troubleshooting.